For Help, acting responsibly means taking part in the international fight against corruption, abuse of power and exploitation. To this end, we have developed a corresponding code of conduct that is binding for all Help employees.
Our guidelines for internal and external complaint management set out the procedure for Help employees, our target groups, and anyone involved or interested in our work, to report possible grievances or violations of the rules determined by our Code of Conduct. In addition, we have set up an office that is independent of in-house structures. Complaints that cannot be raised within the Help structures for various reasons can be addressed directly to the ombudsperson.
