Privacy

The subject of data protection is personal data. This is all information relating to an identified or identifiable natural person (so-called data subject). This includes, for example, information such as name, postal address, e-mail address or telephone number, but also information that necessarily arises during the use of our website, such as information on the start, end and extent of use.

Provision of our website

In the following you will find an overview of the type, scope, purposes and legal basis of data processing on our website.

When your terminal device accesses our website, we process the following data anonymously:

• Date and time of access
• Duration of the visit
• Type of terminal device
• Operating system used
• the functions you use
• Amount of data sent
• Type of event
• Domain Name
• Origin of the visitor

We instruct Google with the function AnonymizeIP() to shorten the IP addresses to exclude a direct personal reference. The collected data is provided to us by Google in such a way that we can statistically evaluate and analyze relevant website activities. The shortened IP address transmitted by Google Analytics is not combined with other data from Google.

We process this data on the basis of article 6 paragraph 1 letter f) DSGVO as well as §§ 14 paragraph 1, 15 paragraph 1 TMG to provide the service, to ensure technical operation and for the purpose of determining and eliminating faults. In doing so, we pursue the interest of enabling the use of our website and its technical functionality. When our website is accessed, this data is processed automatically. Without this provision you cannot use our services. 
 

We use cookies on our website to make your visit to our website more attractive and to enable the use of certain functions. Cookies are small text files that are generated by a web server and stored on your computer during your online visit by the web browser you use. Most of the cookies we use are so-called "session cookies". These are automatically deleted after your browser session has ended. We also use long-term cookies, which are primarily used to provide you as a visitor to our website with recurring settings on a permanent basis. Cookies also enable us to analyze the usage behavior of visitors, but only within the validity period of the cookie. This enables us to adapt our website to your individual needs and wishes. For further information about cookies, please visit: www.allaboutcookies.org/ge/

You can also object to the data collection and storage at any time with effect for the future.

You can prevent the storage of cookies on your computer, e.g. by changing your browser settings accordingly, so that cookies are not accepted or you are notified before a cookie is set. However, this may limit the functionality of our website or our services. In the information on third-party cookies, there is a link in the case of a pseudonymous profile formation, through which you can declare your objection. In this context, the provider will set an opt-out cookie on your computer which will prevent further data from being collected. As long as you wish to maintain your objection, you should not delete the opt-out cookie. If this cookie is subsequently deleted by you, you must deactivate it again. Alternatively, you can object to the collection and storage of data by many other services at any time with effect for the future by clicking on the link www.youronlinechoices.com/de/praferenzmanagement or at www.networkadvertising.org/choices/ (only available in English). It is also possible to use our website without cookies. However, most browsers are preset to accept cookies automatically. If you do not wish our cookies to be stored on your computer, please proceed as described above. cookies are used in several places on our website. All cookies are listed below with details of their purpose and validity. 

The first time you visit our website, you may receive a pop-up message at the bottom of the screen with information about the use of cookies. If you click on the Accept button, we will save a cookie so that we know that you have taken note of our message and that it will not be displayed again on your next visit.

For the function of the website Cookies:

1P_JAR / Google 
APISID / Google 
APISID / Youtube
CONSENT / Google 
DV / Google
HSID / Youtube
HSID / Google
IDE / DoubleClick
LOGIN_INFO / Youtube
NID / Google
OTZ / Google
PREF / Youtube
SAPISID / Google
SAPISID / Youtube
SID / Google
SID / Youtube
SIDCC / Google
SSID / Google
SSID / Youtube
UULE / Google
VISITOR_INFO1_LIVE / Youtube
_ga / .help-ev.de
_gat_UA-7824231-1 / .help-ev.de
_gid / .help-ev.de
_hjIncludedInSample / .help-ev.de
fr / Facebook
gap%3AUA-3717 / Google
AWSELB / Fundraising box
box / Fundraising box
YSC / Youtube
fbCookieInfo / Facebook
fbCountry / Facebook
long / Micropayment
__zlcmid / Micropayment
WMC / Google
GAPS / Google
MYDEVICES / Google
AID / Google
PL_GACID / Google
PAIDCONTENT / Google
OGP / Google
SNID / Google
wide / Google

This is done on the basis of the legal basis Article 6 paragraph 1 letter b) DSGVO, if these are essential for the use of our website, and otherwise on the basis of Article 6 paragraph 1 letter f) DSGVO.

Contact form 

You have the possibility to contact us using our contact form. If you use our contact form, we ask you for your name and e-mail address. You can also enter your individual message to us in the message field. We process this data on the basis of your declaration of consent, which you give us before sending the contact form to us. The legal basis for the processing of the data is, with your consent, Art. 6 para. 1 lit. a) DSGVO. It is your free decision whether you provide us with this data. Without this information, however, we will not be able to fulfil your contact request in this way. The purpose of processing your data is solely to process your contact request. We delete the data collected via the contact form immediately after processing the contact request. The additional personal data collected during the sending process will be deleted after a period of 14 days at the latest.  You have the possibility to revoke your consent to the processing of personal data at any time with effect for the future. In such a case, the requested contact cannot be carried out or continued.

E-mail contact

As an alternative to using our contact form, it is possible to contact us via e-mail addresses provided on our website. In this case, the data transmitted by you will be stored together with your e-mail address. In this context, the data will not be passed on to third parties. The data will be used exclusively for processing the conversation.

The legal basis for the processing of the data transmitted in the course of sending an e-mail is Art. 6 para. 1 letter f) DSGVO.

The data will be deleted as soon as they are no longer necessary for the purpose of their collection. For personal data sent by e-mail, this is the case when the respective conversation with you has ended. The conversation is finished when it can be concluded from the circumstances that the matter in question has been finally clarified. Any additional personal data collected during the sending process will be deleted after a period of 14 days at the latest.

You can object to the storage of your personal data at any time. In such a case, however, the conversation cannot be continued.

With your consent, you can subscribe to our newsletter, with which we will inform you about our project work, current events and promotions.

We use the so-called double-opt-in procedure to subscribe to our newsletter. This means that after your registration we will send you an e-mail to the specified e-mail address in which we ask you to confirm that you wish to receive the newsletter. If you do not confirm your registration within 24 hours, your information will be blocked and automatically deleted after one month. In addition, we store your IP address and the time of registration and confirmation. The purpose of this procedure is to be able to prove your registration and, if necessary, to clarify a possible misuse of your personal data.

Your e-mail address is the only mandatory information for sending the newsletter. You can also enter your title and your first and last name. After your confirmation we will save your e-mail address for the purpose of sending the newsletter. We will delete your e-mail address if you unsubscribe from our newsletter/revoke your consent to the sending of the newsletter. The legal basis is Art. 6 para. 1 p. 1 lit. a) DSGVO.

You can revoke your consent to the sending of the newsletter at any time and unsubscribe from the newsletter. You can revoke your consent by clicking on the link provided in each newsletter e-mail, by sending an e-mail to newsletter@help-ev.de or by sending a message to the contact details given in the imprint. 

We would like to point out that we evaluate your user behavior when sending the newsletter. For this evaluation, the e-mails sent contain so-called web beacons or tracking pixels, which are one-pixel image files stored on our website.

Online donations 

You have the possibility to support our project work through our website with a one-time financial donation. If you want to do so, we will ask you for the amount of your donation and the project to be considered. We also ask for your first and last name, your e-mail address, your postal address (mandatory information). Information about your telephone number is provided voluntarily by you. 

Furthermore, we ask you for the desired method of payment, whereby the further mandatory information varies with the different methods of payment:

• When paying by direct debit, we ask for the account holder, the IBAN and the BIC.
• If you pay by PayPal, you will be redirected to the Paypal website where you have to provide the information requested by Paypal. (PayPal's current privacy policy can be found at www.paypal.com/de/webapps/mpp/ua/privacy-full.
• When paying by credit card, we ask for the cardholder, the card number, the validity date of the credit card and its verification number. The credit card payment is settled via micropayment 
• For payments by Sofortüberweisung (Klarna) you will be redirected to the website of www.sofort.com where you have to enter your IBAN or BIC. You will then be asked for the login data (ID and password) to your personal bank. Klarna's current privacy policy can be found at cdn.klarna.com/1.0/shared/content/policy/data/en_de/data_protection.pdf.

By clicking on the button "Donate now" you complete your donation and also agree to the associated data processing described here.

We will use the data you provide us with for the execution of the donation without your separate consent exclusively for the fulfillment and processing of your donation. The legal basis for this is Art. 6 para. 1 p. 1 lit. b) DSGVO.

With complete processing of the donation, your data will be blocked for further use and deleted after the expiry of the tax and commercial law retention periods, unless you have expressly consented to the further use of your data. For the processing of the donation payments, we will pass on your payment data to the credit institute commissioned with the payment. These companies may only use your data for order processing and not for other purposes.

Become a sponsor

You also have the opportunity to become a sponsor and donate regularly or permanently to Help. If you want to do so, we will ask you for the amount you want to donate, the donation rhythm and the subject area to be considered. We also ask for your first and last name, your e-mail address, your postal address (mandatory information). Information about your telephone number is provided voluntarily by you. 

Furthermore, we ask you for the desired method of payment, whereby the further mandatory information varies with the different payment methods:

• When paying by direct debit, we ask for the account holder, the IBAN and the BIC.
• If you pay by PayPal, you will be redirected to the Paypal website where you have to provide the information requested by Paypal. (PayPal's current privacy policy can be found at www.paypal.com/de/webapps/mpp/ua/privacy-full.
• When paying by credit card, we ask for the cardholder, the card number, the validity date of the credit card and its verification number. The credit card payment is settled via micropayment 

By clicking on the button "Become a sponsor" you complete your permanent donation and also agree to the associated data processing described here.

We will use the data you provide us with for the execution of the donations without your separate consent exclusively for the fulfilment and processing of your donation. The legal basis for this is Art. 6 para. 1 p. 1 lit. b) DSGVO.

On this website we use Google Analytics, a web analysis service of Google Inc. ("Google"). Google Analytics uses cookies, which are text files placed on your computer, to help the website analyze how users use the site. The information generated by the cookie about your use of this website is usually transferred to a Google server in the USA and stored there. However, in the event that IP anonymization is activated on this website, your IP address will be shortened by Google within member states of the European Union or in other signatory states to the Agreement on the European Economic Area before this happens. Only in exceptional cases will the full IP address be transferred to a Google server in the USA and shortened there. On behalf of the operator of this website, Google will use this information for the purpose of evaluating your use of the website, compiling reports on website activity and providing other services relating to website activity and internet usage.

The IP address transmitted by your browser within the scope of Google Analytics is not combined with other data from Google.

This website uses Google Analytics with the extension "_anonymizeIp()". This means that IP addresses are further processed in a shortened form, so that a personal reference can be excluded. If the data collected about you contains a personal reference, this is immediately excluded and the personal data is immediately deleted.

We use Google Analytics to analyse and regularly improve the use of our website. We can use the statistics obtained to improve our offer and make it more interesting for you as a user. For the exceptional cases in which personal data is transferred to the USA, Google has subjected itself to the EU-US Privacy Shield (https://www.privacyshield.gov/EU-US-Framework). 

The legal basis for the use of Google Analytics is Art. 6 para. 1 p. 1 lit a) DSGVO, namely your consent. The data sent by us and linked to cookies, user IDs (e.g. user ID) or advertising IDs are automatically deleted after 14 months. Data whose retention period has been reached will be automatically deleted once a month.

You can prevent the storage of cookies by adjusting your browser software accordingly. However, we would like to point out that in this case you may not be able to use all functions of this website to their full extent. You can also prevent the collection of data generated by the cookie and related to your use of the website (including your IP address) to Google and the processing of this data by Google by downloading and installing the browser plugin available under the following link: tools.google.com/dlpage/gaoptout.

Opt-out cookies prevent the future collection of your data when visiting this website. To prevent Universal Analytics from collecting data across multiple devices, you must opt-out on all systems in use. If you use the link at the bottom of the page, you can disable tracking by Google Analytics.

For more information about Google and how it handles personal information, please visit the following addresses:

• Google Dublin, Google Ireland Ltd, Gordon House, Barrow Street, Dublin 4, Ireland, Fax: +353 (1) 436 1001.
• http://www.google.com/analytics/terms/de.html, Privacy Policy Overview:
• http://www.google.com/intl/de/analytics/learn/privacy.html
• http://www.google.de/intl/de/policies/privacy.

This website also uses Google Analytics for a cross-device analysis of visitor flows, which is carried out via a user ID. You can deactivate the cross-device analysis of your usage in your customer account under "My Data", "Personal Data".

Social Plugins

Our website uses so-called "social plugins" from third-party services that operate social networks. Currently, these are social media plug-ins from Facebook, Google+, Twitter and WhatsApp. We use the so-called two-click solution. This means that when you visit our site, no personal data is initially passed on to the providers of the plugins. You can recognize the provider of the plugin by its initial letter or logo. We give you the opportunity to communicate directly with the provider of the plugin via the button. Only if you click on the marked box and thereby activate it, the plugin provider will receive the information that you have visited the corresponding website of our online offer. In addition, the data mentioned under point 3 of this declaration will be transmitted. In the case of Facebook, according to the respective providers in Germany, the IP address is anonymized immediately after it is collected. By activating the plugin, therefore, personal data is transmitted from you to the respective plugin provider and stored there (in the case of US providers in the USA). Since the plugin provider collects data in particular via cookies, we recommend that you delete all cookies via your browser's security settings before clicking on the grayed-out box.

We have no influence on the collected data and data processing procedures, nor are we aware of the full scope of data collection, the purposes of processing, the storage periods. We also have no information about the deletion of the collected data by the plugin provider. 

The plugin provider stores the data collected about you as user profiles and uses them for the purposes of advertising, market research and/or demand-oriented design of its website. Such an evaluation is carried out in particular (also for users who are not logged in) for the purpose of presenting need-based advertising and to inform other users of the social network about your activities on our website. You have the right to object to the creation of these user profiles, whereby you must contact the respective plug-in provider to exercise this right. 

Through the plugins we offer you the possibility to interact with the social networks and other users, so that we can improve our offer and make it more interesting for you as a user. 

Legal basis for the use of the Plugins is art. 6 exp. 1 S. 1 lit. f) DSGVO.

The data transfer is independent of whether you have an account with the plugin provider and are logged in there. If you are logged in at the plugin provider, your data collected by us will be directly assigned to your existing account at the plugin provider. If you click on the activated button and, for example, link the page, the plugin provider will also save this information in your user account and publicly share it with your contacts. We recommend that you log out regularly after using a social network, but especially before activating the button, as you can avoid an assignment to your profile at the plugin provider.

Further information on the purpose and scope of data collection and processing by the plug-in provider can be found in the following privacy statements of these providers. There you will also find further information about your rights and settings to protect your privacy. Addresses of the respective plugin providers and URL with their data protection information:

•  Facebook Inc, 1601 S California Ave, Palo Alto, California 94304, USA;
  • http://www.facebook.com/policy.php; further information on data collection: 
  • http://www.facebook.com/help/186325668085084,
  • http://www.facebook.com/about/privacy
  • Facebook has submitted to the EU-US privacy shield, https://www.privacyshield.gov/EU-US-Framework.
• Google Inc, 1600 Amphitheater Parkway, Mountainview, California 94043, USA; https://www.google.com/policies/privacy/partners/?hl=de. Google has submitted to the EU-US privacy shield, https://www.privacyshield.gov/EU-US-Framework.
• Twitter, Inc., 1355 Market St, Suite 900, San Francisco, California 94103, USA; https://twitter.com/privacy. Twitter has submitted to the EU-US privacy shield, https://www.privacyshield.gov/EU-US-Framework.
• WhatsApp Inc, 1601 Willow Road, Menlo Park, CA, 94025, USA; https://www.whatsapp.com/legal/#privacy-policy.

Facebook Custom Audience 

On our website, the custom Audiences pixel of Facebook, Inc., 1601 Willow Road, Menlo Park, California 94025 (hereinafter "Facebook") is integrated. If you have visited our website using the embedded pixel and then log in to Facebook, your Facebook account will be linked to the information that you have previously visited our website. In addition, if your Facebook account meets certain parameters (e.g. age, gender, region) that we have previously defined and is therefore part of a specific target group (so-called "audience") of ours, we can display interest-based advertising on Facebook that is specially tailored to this target group. However, we will not be informed about the data stored in your Facebook account.

For Facebook Custom Audience, we process the following data and transmit it to Facebook:

• Date and time of access
• Visited category of our online service
• IP - Address
• Domain Name

Your data will be processed in order to display advertising within Facebook that is in line with your interests on the basis of article 6 paragraph 1 letter f) DSGVO. 

Further information on the type, scope, purposes, legal basis and objection possibilities of data processing by Facebook as well as your setting options for protecting your privacy can be found in the Facebook data protection guidelines, which can be found, among other things, at https://www.facebook.com/ads/website_custom_audiences/

and https://www.facebook.com/privacy/explanation can be found.

Facebook Pixel

We use the "Facebook Pixel" on our website, a service of Facebook Inc, 1601 S California Ave, Palo Alto, California 94304, USA (hereinafter referred to as: "Facebook"). The "Facebook Pixel" enables Facebook to display our ads on Facebook, so-called "Facebook Ads", only to those Facebook users who were visitors to our website. The Facebook pixel enables us to check whether a user has been redirected to our website and/or made a donation after clicking on our Facebook Ads. Among other things, the Facebook pixel uses cookies, i.e. small text files that are stored locally in the cache of your web browser on your end device. If you are logged into Facebook with your user account, your visit to our online offer will be noted in your user account. The data collected about you is anonymous to us, so we cannot draw any conclusions about your identity. However, this data can be linked by Facebook with your user account there. We have no influence on the extent and further use of data collected by Facebook through the use of the Facebook Pixel. To the best of our knowledge, Facebook receives the information that you have called up the corresponding part of our website or clicked on an advertisement from us. If you have a user account with Facebook and are registered, Facebook can assign the visit to your user account. Even if you are not registered with Facebook or have not logged in, it is possible that Facebook may learn and store your IP address and other identifying information.

We use the Facebook pixel for marketing and optimization purposes, in particular to display relevant and interesting advertisements within Facebook on the basis of article 6 paragraph 1 letter f) DSGVO and thus improve our offer, make it more interesting for you as a user and avoid annoying advertisements. Herein lies also our legitimate interest in the processing of the above data. The collected data will only be stored for as long as it is necessary for the purposes for which it was collected.

You can object to the aforementioned collection by the Facebook Pixel as well as the use of your data for the display of Facebook-Ads. You can make settings regarding the types of ads that are displayed to you within Facebook on the following Facebook website: https://www.facebook.com/settings?tab=ads. In addition, you can deactivate cookies, which are used to measure reach and advertising purposes, via the following websites: 

Please note that this setting will also be deleted if you delete your cookies.

In addition, Facebook has subjected itself to the privacy shield agreement concluded between the European Union and the USA and has been certified. As a result, Facebook undertakes to comply with the standards and regulations of European data protection law. You can find more detailed information in the entry linked below: https://www.privacyshield.gov/participant?id=a2zt0000000GnywAAC&status=Active

Third Party Information: Facebook Ireland Ltd, 4 Grand Canal Square, Grand Canal Harbour, Dublin 2, Ireland. For more information about the third party's privacy practices, please refer to Facebook's privacy statement at https://www.facebook.com/about/privacy. Information about the Facebook pixel can be found on the following Facebook website: https://www.facebook.com/business/help/651294705016616.

Embedding YouTube videos

We have included YouTube videos on our website, which are stored at http://www.YouTube.com and can be played directly from our website. These are all embedded in "enhanced privacy mode", which means that no information about you as a user is transferred to YouTube if you do not play the videos. Only when you play the videos will the data mentioned in the following paragraph be transferred. We have no influence on this data transfer.

By visiting our website, YouTube receives, among other things, the information that you have visited the corresponding subpage of our website. This happens regardless of whether YouTube provides a user account through which you are logged in or whether no user account exists. If you are logged in at Google, your data will be assigned directly to your account. If you do not want the assignment with your profile on YouTube, you have to log out before activating the button. YouTube stores your data as user profiles and uses them for the purpose of advertising, market research and/or demand-oriented design of its website. Such an evaluation is carried out in particular (even for users who are not logged in) for the purpose of providing need-based advertising and to inform other users of the social network about your activities on our website. You have the right to object to the creation of these user profiles, whereby you must contact YouTube to exercise this right.

The legal basis for the inclusion of YouTube videos is Article 6 paragraph 1 lit. f) DSGVO. The purpose of this is the display of YouTube videos. The pursued legitimate interest lies in enabling the viewing of YouTube videos.

Further information on the purpose and scope of data collection and its processing by YouTube can be found in the Privacy Policy. There you will also find further information on your rights and setting options to protect your privacy: www.google.de/intl/de/policies/privacy. Google also processes your personal data in the USA and has submitted to the EU-US Privacy Shield, https://www.privacyshield.gov/EU-US-Framework.

Integration of Google Maps

On this website we use the offer of Google Maps. This allows us to display interactive maps directly on the website and enables you to use the map function conveniently.

When you visit the website, Google receives, among other things, the information that you have called up the corresponding subpage of our website. This happens regardless of whether Google provides a user account through which you are logged in or whether no user account exists. If you are logged in at Google, your data will be assigned directly to your account. If you do not want the assignment with your profile at Google, you have to log out before activating the button. Google stores your data as user profiles and uses them for the purposes of advertising, market research and/or demand-oriented design of its website. Such an evaluation is carried out in particular (even for users who are not logged in) to provide need-based advertising and to inform other users of the social network about your activities on our website. You have the right to object to the creation of these user profiles, whereby you must contact Google to exercise this right.

The legal basis for the integration of Google Maps maps is Article 6 paragraph 1 lit. f) DSGVO. The purpose of this is to provide a map service. The legitimate interest pursued thereby is to enable the provision of a map service.

Further information on the purpose and scope of data collection and its processing by the plug-in provider can be found in the provider's data protection declarations. There you will also find further information about your rights and settings to protect your privacy: http://www.google.de/intl/de/policies/privacy. Google also processes your personal data in the USA and has submitted to the EU-US Privacy Shield, https://www.privacyshield.gov/EU-US-Framework.

Internal recipients: Within our company, only those persons who need access for the above mentioned purposes have access. 

External recipients: We will only pass on your personal data to external recipients outside of Help if this is necessary to process or handle your request, if another legal permission exists or if we have your consent to do so.

External recipients can be:

a) Order processors

Service providers we use to provide services, for example in the areas of technical infrastructure and maintenance for our offerings or the provision of content. These contract processors are carefully selected and regularly reviewed by us to ensure that your privacy is protected. The service providers may only use the data for the purposes we have specified.

b) Public authorities

Authorities and state institutions, such as public prosecutors' offices, courts or tax authorities, to which we must transfer personal data for legally binding reasons

c) Private bodies

To process the donation payments, we will pass on your payment data to the credit institute commissioned with the payment. These companies may only use your data for order processing and not for other purposes.

If a data transfer takes place to entities whose registered office or place of business is not located in a member state of the European Union or in another state that is a party to the Agreement on the European Economic Area, we will ensure prior to the transfer that, apart from exceptional cases permitted by law, either an adequate level of data protection exists at the recipient's end (e.g. e.g. by an adequacy decision of the European Commission, by appropriate safeguards such as self-certification of the recipient for the EU-US Privacy Shield or the agreement of so-called EU standard contractual clauses of the European Union with the recipient) or your sufficient consent has been obtained.

Please refer to the respective chapter on data processing for the storage period of personal data. In addition, the following generally applies: we only store your personal data for as long as it is necessary for the fulfilment of the purposes or - in the case of consent - as long as you have not revoked your consent.  In the event of an objection, we will delete your personal data, unless further processing is permitted under the relevant legal provisions. We also delete your personal data if we are obliged to do so for legal reasons.

As a person affected by the data processing, you have numerous rights as listed below: 

Right to information: You have the right to receive information about the data we have stored about you. 

Right of correction and deletion: You can demand that we correct incorrect data and - if the legal requirements are met - delete your data. 

Restriction of processing: You can demand that we restrict the processing of your data, provided the legal requirements are met. 

Data transferability: If you have provided us with data on the basis of a contract or consent, you can demand, if the legal requirements are met, that you receive the data you have provided in a structured, common and machine-readable format or that we transfer it to another responsible party.

Revocation of consent: If you have given us consent to process your data, you can revoke this consent at any time with effect for the future. The legality of the processing of your data until revocation remains unaffected.

Right of complaint to the supervisory authority: You can also submit a complaint to the supervisory authority if you believe that the processing of your data violates applicable law. You can contact the data protection authority responsible for your place of residence or your country or the data protection authority responsible for us.

Your contact with us: Furthermore, you can contact us free of charge if you have any questions regarding the processing of your personal data, your rights as a data subject and any consent you may have given. To exercise all of your aforementioned rights, please contact datenschutz@help-ev.de or by post at the address given above under "Contact". Please make sure that we can clearly identify you.

In addition to the general rights of data subjects listed under "Data subject rights" in this data protection declaration, you have a right of objection in accordance with Art. 21 DSGVO.

Right of objection on a case-by-case basis: You have the right to object at any time, for reasons arising from your particular situation, to the processing of personal data relating to you, which is carried out on the basis of Art. 6 para. 1 letter e) DSGVO (data processing in the public interest), and Art. 6 para. 1 letter f) DSGVO (data processing based on a weighing of interests). This also applies to profiling based on this provision within the meaning of Art. 4 No. 4 DSGVO. If you lodge an objection, we will no longer process your personal data unless we can prove compelling reasons for processing worthy of protection that outweigh your interests, rights and freedoms, or the processing serves to assert, exercise or defend legal claims.

Right to object to the processing of data for the purpose of direct marketing: In individual cases, we process your data for the purpose of direct marketing. You have the right to object at any time to the processing of personal data concerning you for the purpose of such advertising.  This also applies to profiling, insofar as it is related to such direct marketing. If you object to processing for the purposes of direct marketing, your personal data will no longer be processed for those purposes.

The objection can be made without any form requirements. Please send it to us: 

Help – Hilfe zur Selbsthilfe e.V.
Reuter Street 159
D-53113 Bonn
Phone: +49 (0)228 91529 0
Fax: +49 (0)228 91529 99
e-mail: datenschutz@help-ev.de

Automated decisions in individual cases including profiling in the sense of Art. 22 DS-GVO do not take place in connection with the use of our service.

Websites and services of other providers to which this website links have been and are designed and provided by third parties. We have no influence on the design, content and function of these third-party services. We expressly distance ourselves from all contents of all linked third-party services. Please note that the third-party services linked on this website may install their own cookies on your terminal device or collect personal data. We have no influence on this. If necessary, please contact the providers of these linked third-party offers directly for information.

We use Hotjar from Limited (Level 2, St Julian's Business Centre, 3, Elia Zammit Street, St Julian's STJ 1000, Malta) on this website to statistically evaluate visitor data. Hotjar is a service that analyzes user behavior and feedback on websites through a combination of analysis and feedback tools. Hotjar-based websites have a tracking code embedded on their websites that is transmitted to our servers located in Ireland (EU). This tracking code contacts Hotjar's servers and sends a script to the computer or device you use to access the Hotjar-based website. The script collects certain information regarding the user's interaction with the corresponding web page. This data is then sent to Hotjar's servers for processing.

The legal basis for the use of Hotjar is article 6 paragraph 1 letter a). More details about the privacy policy and what data is collected by Hotjar in what way can be found at https://www.hotjar.com/legal/policies/privacy.

Deactivation of Hotjar

If you do not want Hotjar to collect your data, you can activate the Hotjar Opt Out. There you have the possibility to deactivate or reactivate the collection of data by Hotjar with a single click on the red Deactivate Hotjar button. Attention: Deleting cookies, using the incognito/private mode of your browser, or using another browser will cause data to be collected again.