Skip to main content
Flüchtlingsfrau in Jordanien trägt Hilfspaket

Internal quality assurance

Help standards

Here you can find our working principles on transparency and monitoring, on corruption and safety in crisis areas, our code of conduct, our travel expenses and procurement guidelines, our guidelines on financial investments and our principles for signatory powers.


Working principles of transparency and monitoring

    Help's code of conduct

    • Help's code of conduct

      Our guidelines on corruption. The declaration of commitment applies to all members and employees of "Help - Hilfe zur Selbsthilfe e.V."

    Policy on prevention and response to sexual exploitation

    Complaints policy

    • Help Complaints policy

      Working principles of Help regarding the procedure for and how to deal with complaints by beneficiaries and other external players.

    Whistleblowing policy

    • Whistleblowing Policy

      Working principles of Help on the procedure to articulate misconduct within the organisation.

    Safety guidelines

    Procurement guidelines

    • The procurement guidelines

      Your can download the procurement guidelines of "Help - Hilfe zur Selbsthilfe e.V." here. The procurement guidelines of the relevant donor apply to co-financed projects.

    Guidelines on financial investments: Decisions about monetary investments to earn interest, as frequently requested by monetary donors, are taken only at the headquarters of "Help – Hilfe zur Selbsthilfe" in Bonn (Finance Department). Exclusively risk-free investment options such as time deposits are considered.

    Our guidelines on travel expenses are based on the Federal Travel Expenses Act (BRKG). The legal text can be found on the website of the Federal Ministry of Justice.

    When awarding goods and services, the dual control principle applies at Help, i.e. at "Help – Hilfe zur Selbsthilfe e.V." important decisions are not taken by a single employee on their own.

    Status July 2016